Main Responsibilities:This helpdesk role involves logging and resolving customer support requests. Main duties include:

• Logging and responding to customer support requests via phone, email, and social media.
• Troubleshooting broadband, Wi-Fi, and telephony issues.
• Reporting network outages to the network team.
• Remotely accessing customer equipment to troubleshoot, modify settings, and perform updates.
• Providing advice and assistance regarding customer Wi-Fi networks.
• Maintaining up-to-date customer address and contact details in the CRM system.
• Setting up and supporting residential and business customers with telephone services.
• Setting up new clients for billing and assisting with billing-related queries.
• Identifying and implementing process improvements for the company’s overall support processes.