CUSTOMER SERVICE ADMINISTRATOR

Rockett St George is an online emporium selling an eclectic range of industrial-inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression.
Our Customer Services department is a busy and fast-paced environment and we pride ourselves in giving our customers an excellent customer service experience. This is a key role within the Customer Service Department to enable the smooth running of orders, providing customers with the best service possible. The successful candidate will be confident in communicating on the telephone with a natural ability to chat with customers, have excellent organisational skills and the ability to work under pressure when dealing with challenging situations. Experience in an order management system is desirable. Computer literate will be required. This is a great opportunity for someone with excellent customer services skills to join a growing company with great ambitions and scope for progression.

JOB SUMMARY

The job is the first point of call for the company’s customer. You will be available to provide help and support to resolve all queries received in a friendly and professional manner. This may help with processing orders, resolving problems with purchases, initiating contact with outside companies as well as internal departments.

• Out of Stock process.
• Customer returns and replacements.
• Warehouse Sales.
• Website amendments.
• Stock Checks.
• Working closely with the dispatch and warehouse teams.
• Liaising with our suppliers regarding stock, orders and lead times.
• DPD exceptions.
• Trustpilot reviews.