About Us: Safety Solutions, based in Blanchardstown, offers premier Health & Safety training and consultancy. We are seeking a full-time Customer Service Administrator for our Training Department.
Position Overview: As a full-time Customer Service Administrator, you will be responsible for communicating with clients and learners (telephone, email, face-to-face), booking courses for clients and learners, preparing training materials, collecting information, and processing completed course paperwork. You will ensure that all course participants receive their certification upon successful completion of a course.
Location: Working at our training centre in Blanchardstown.

REQUIREMENTS:

• Experience working in a busy office environment.
• Excellent communication skills – both written and oral.
• Accuracy in completing office administration tasks, administrative documents, and all communications.
• Professional business phone etiquette and presence.
• Ability to work under pressure.
• Strong digital skills, particularly in MS Office (Excel, Word, PowerPoint) are essential. Experience with an accounts package would be beneficial.
• Enthusiastic, flexible, team player, self-starter, and proactive.
  If you are a motivated individual with a passion for exceeding customer expectations and supporting a dynamic team, we would love to hear from you!
  Full training will be provided to enable you excel at this role.

QUALIFICATIONS / EXPERIENCE:

• Minimum of 2 years’ experience in a similar position preferred.
• Experience using an accounts package beneficial.
• ECDL beneficial.
• Excellent written and spoken level of English (Minimum C1).
• Eligibility to work in Ireland.

• Booking courses for clients and learners.
• Effectively responding to customer requests over the phone, by email and face-to-face.
• Ensuring the building is ready for the day’s activities.
• Working with the rest of the customer service team to achieve monthly sales targets.
• Ensuring accurate records are maintained on our digital platforms
• Preparing training materials for training providers and learners.
• Processing completed course paperwork (scanning and updating internal databases).
• Ensuring all learners receive their certificates/cards after successfully completing a course.
• Assisting with gathering learner information (entry requirements) for upcoming courses.
• Completing administrative tasks for the Consultancy Department.
• Assisting the Accounts Manager, Operations Director, and Managing Director with general office administration on request.
• Supporting the reception and business needs of the company.
• Ensuring that the Quality Management System conforms to the requirements of the International Standard for ISO9001:2015.