Real Recruitment is excited to be working on behalf of our client to find an Spanish-Speaking Insurer Support Representative to join their Bilingual Customer Service Administration teams based in Bristol (BS1) on a full time, permanent basis.
This is a fantastic opportunity for a Spanish-Bilingual Administrator or Customer Service Advisor with a passion for delivering exceptional customer service, and who has experience in handling, investigating and resolving queries - Ideally within Insurance, Claims, Financial Services, or other similar environments.

ABOUT THE ROLE OF CUSTOMER SERVICE ADMINISTRATOR:

As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to Spanish-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.

KEY RESPONSIBILITIES:

• Investigate and evaluate insurance claims, ensuring accuracy and fairness.
• Handle customer service queries from Spanish-speaking clients, including complaint resolution.
• Ensure compliance with FCA guidelines and underwriter standards.
• Accurately log and interpret data in the system, following up with relevant parties as needed.
• Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
• Translate documents and correspondence as required.
• Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
  Working Hours: 37.5 hours per week | Monday to Friday