Customer Service Administrator

at  StandardAero

This position will require the individual to maintain a department culture that focuses on fostering positive relationships with co-workers and supporting departments without exception. Maintain the integrity of the Company’s reputation by assuring the requests of the department are executed in a timely fashion while maintaining the Company’s best interest and financial goals.

ACCOUNTABILITIES

• Prepare and review reports for Customer Service Managers
• Prepare detailed cost estimates, invoices and sales orders
• Review information on estimates and invoices with Customer Service Managers
• Provide assistance and support to Manager, Customer Services and Customer Service
• Complete costing, cost transfers, and miscellaneous cost entries
• Coordinate information with engine shop when necessary
• Coordinate with other shops to request shop visits for warranty & calculate applicable pro-rata credits on estimates and invoices
• Prepare warranty claim sheets and submission of claims to P&WC through SAP system, and liaison with P&WC rep on an ongoing basis
• Forward necessary entries to the accounting department
• Answer incoming calls and provide front line support
• Perform all other duties as required to ensure departmental efficiencies
• Monitor warranty payments from P&WC
• Model behaviors consistent with good quality, health and safety, and environmental management practices.

QUALIFICATIONS

• Minimum grade 12 with related post-secondary education or equivalent work experience
• Work experience in Accounting, Sales, Customer Service or a related field.
• Ability to multitask and shift roles as required
• Strong mathematical skills
• Excellent interpersonal communication skills
• Strong technical learning ability
• Industry knowledge would be considered an asset
• Familiarity with Windows and Microsoft Office
• Ability to work flexible hours with occasional overtime
• Self-motivated

Please refer the Job description for details