About the Role
We are looking for a Customer Service Administrator to be the focal point for our customer base, managing support tickets, calls, and resolutions via the Freshdesk software platform. This role is vital in ensuring excellent customer service and supporting the smooth running of operations. The position will be between October and February with the potential for permanence based on performance.

Key Responsibilities

• Handle customer support tickets and enquiries.
• Communicate with customers via telephone in a professional manner.
• Manage and maintain accurate data in Freshdesk.
• Monitor and oversee customer service level metrics.
• Make key decisions and take appropriate actions to resolve issues.
• Coordinate internal and external support services.
• Produce system reports and data analysis.
• Ensure timely resolution of all customer service queries.

What We’re Looking For Skills & Knowledge (Essential)

• Strong customer care skills with the ability to deliver excellent service.
• Ability to listen, understand, and interpret customer requirements.
• Knowledge of company services and ability to align them with customer needs.
• Strong communication skills, with the ability to explain technical information clearly.
• Experience with CRM software systems.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent literacy and numeracy skills.
• Well organised with excellent time management.
• Full UK driving licence – travel to other sites may be required.

Personal Attributes (Essential)

• Excellent communication and interpersonal skills.
• Strong negotiation and influencing ability with a supportive approach.
• Proactive, results-driven, and able to use initiative.
• Able to work under pressure and meet strict deadlines.
• Flexible, committed, and a strong team player.
• Professional and confident in approach.
• Empathetic, curious, and aligned with company values.

What We Offer

• 4-month fixed term contract with potential for extension based on performance.
• Opportunity to make a meaningful impact in a dynamic environment.
• A supportive and collaborative team culture.

Job Types: Full-time, Permanent
Pay: From £25,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Experience:

• Customer service : 1 year (required)

Work Location: In person
Reference ID: CDPA

• Handle customer support tickets and enquiries.
• Communicate with customers via telephone in a professional manner.
• Manage and maintain accurate data in Freshdesk.
• Monitor and oversee customer service level metrics.
• Make key decisions and take appropriate actions to resolve issues.
• Coordinate internal and external support services.
• Produce system reports and data analysis.
• Ensure timely resolution of all customer service queries