Customer Service Administrator at VP Supply Corp

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, High Call Volume, Multitasking, Communication Skills, Reliability, Punctuality, Administrative Duties, Team Player, Problem Solving, Judgment, Indexing, Training, Professionalism, Fast-Paced Environment, Self-Starter

Industry

Wholesale

Description

Description VP Supply Corp is one of the nation's largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries. Position Overview: Our Operations Team is seeking to hire a Customer Service Administrator with at least 1 year of high call volume experience & cashiering to join our Rochester branch. We are looking for highly reliable candidates that are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment. Responsibilities: Answer between 250 - 350 calls per day (high call volume) and dispatch to the appropriate department, ensuring high customer service and quick response times. Scan approximately 300-350 sheets per day and accurately index customer invoices (to be done in between calls, during down time). Greet customers in a timely, professional, and courteous manner. Coverage of the Cash office for up to 3 hours per day - Processing cash and credit card transactions. Balance the cash drawer and prepare daily cash reports. Process reconciliations, as required by accounting a least once a day. Perform miscellaneous administrative related duties, as assigned. Requirements Qualifications: At least 1 year of experience answering and dispatching calls in extremely high-volume work environment required. At least 1 year of experience handling cash/credit card transactions required. At least 1 year of experience scanning and indexing highly preferred. Ability to multitask and handle multiple issues at the same time, without stress. Ability to explain processes and train team members. Must be reliable and punctual for all shifts. Must have reliable daily transportation to branch location. Work Environment: This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers and phones. While a largely sedentary role, some lifting or carrying of items up to 25 pounds may occasionally be required.

Responsibilities

The Customer Service Administrator will answer 250-350 calls per day and dispatch them to the appropriate department while ensuring high customer service. Additionally, they will handle cash transactions, balance the cash drawer, and perform administrative duties as assigned.