Customer Services Administrator
Location: Redditch, Worcestershire
Salary: £25,000 - £26,000 p.a. DOE
Hours of Work: Mon – Thurs 7 am – 4 pm, Fri 7 am – 1pm

• Respond to customer service issues in a timely manner
• Producing labels for production
• Maintain accurate records and document service activities and discussions
• Ensure customer schedules / orders are input onto system in a timely manner.
• Handle complex and escalated customer service issues
• Co-ordinate and manage customer service and logistics projects
• Facilitate the shipping of products from one destination to another
• Producing all delivery documentation
• Keeping customers updated with order information
• Arrange transportation, orchestrate deliveries to meet customer demand
• Maintaining logs of additional transport costs
• Receives products and coordinates delivery
• Ensures activities are met throughout the order fulfilment and transportation cycle
• Oversees inventory of goods and vehicles
• Continually reviews freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible
• Streamlines shipping and transportation processes
• Liaising with supplier to progress orders
• Raising subcontract notes and booking not system
• Reporting supplier data to management (TBC)
• Some receptionist duties such as answering the phone
  Skills and attributes required by successful candidate for the role of Customer Service Administrator: