Customer Service Adviser at Croydon Council

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

33987.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, IT Skills, Empathy, Professionalism, Conflict Resolution, Digital Communication, Payment Processing, Case Management

Industry

Government Administration

Description

Salary range: Grade 5 £33,012- £33,987 p.a. plus fantastic benefits Contract: Permanent Hours of work: 36 hours per week Location: Croydon Customer Service Advisor Make a real difference to residents every day We’re looking for 6 full time customer service advisers who are passionate, resilient, and customer-focused individuals to join our Customer Service team. As the first point of contact for Croydon residents, you’ll play a vital role in shaping how people experience Council services. What you’ll be doing * Handling a wide range of enquiries from residents via phone, email and digital channels. * Providing clear, accurate advice on council services, policies, and processes * Resolving queries at the first point of contact wherever possible * Supporting residents with a range of needs, including vulnerable customers * Recording and managing customer requests using council systems * Processing payments and updating customers on their enquiries * Identifying service issues and feeding back to help drive improvements * Working collaboratively with colleagues across the council and partner organisations What we’re looking for We want people who genuinely care about delivering a great service and making things better. You’ll have: * Experience in a customer service environment * Excellent communication skills and the ability to adapt your style to different situations * The confidence to handle challenging or sensitive conversations with empathy and professionalism * Strong problem-solving skills and sound judgement * Good IT skills and the ability to learn new systems quickly * A team-focused mindset and a commitment to continuous improvement Why join us? At Croydon Council, we’re proud to serve our community. We’re transforming how we deliver services — putting customers at the heart of everything we do. If you’re resilient, motivated, and want to be part of meaningful change, we’d love to hear from you. Key dates Application Deadline 5th June at 23:59pm The role is Full time 36 hours, Permanent, with flexible & hybrid working arrangements where possible. To view the role profile please Click here [https://drive.google.com/file/d/1T08NQqUal6U9HK1a0u4I0j6EdbAoI_em/view?usp=drive_link]. Croydon Council’s priorities The Council balances its books, listens to residents, and delivers good sustainable services * Get a grip on the finances and make the council financially sustainable * Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses * Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors * Ensure good governance is embedded and adopt best practice * Develop our workforce to deliver in a manner that respects the diversity of our communities Key business plan outcomes: * Croydon is a place of opportunity for business, earning and learning * Children and young people in Croydon have the chance to thrive, learn and fulfil their potential * Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home * People can lead healthier and independent lives for longer * Croydon Council’s new ways of working Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Responsibilities

Act as the first point of contact for residents by handling enquiries via phone, email, and digital channels. Provide accurate advice on council services and resolve queries to improve the resident experience.