JOB DESCRIPTION

Healthy Homes Solutions is a dynamic and forward-thinking organisation committed to improving the lives of vulnerable households by helping them access energy-efficient solutions and funding opportunities. We’re seeking passionate and dedicated Customer Service Advisors to join our growing team who can help support the Vulnerability Initiative (www.thevulnerabilityinitiative.org). The service helps to triage and support vulnerable residents and direct them to the relevant support partner service.

Education:

• GCSE or equivalent (required

Experience:

• customer service: 1 year (required

YOUR ROLE:

This role works within a supportive resident call centre, handling predominantly outbound member support calls and a small number of inbound calls to assist households in accessing the support they need. From navigating government funding schemes to resolving inquiries about energy efficiency and home improvements, you’ll play a crucial part in helping those most in need.
- Handle inbound calls and provide exceptional customer service.
- Make outbound calls to residents, offering personalized advice on available support.
- Update customer records using our CRM system.
- Prospect for new residents who may benefit from our services.
- Follow legally compliant scripts to ensure residents receive accurate and helpful information.

THE ROLE INCLUDES:

• Full product and system training provided.
• Be part of an organization that values its staff and believes in personal development.
• Opportunity to grow with the company, with permanent positions available after a 6-month probation period.
  To apply, email us at recruitment@healthyhomessolutions.co.uk
  Job Types: Full-time, Permanent
  Pay: From £24,500.00 per year

Benefits:

• Company pension
• Work from home

Ability to commute/relocate:

• Leigh, WN7 1BP: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (required)

Work Location: In person
Reference ID: HHSCC0