Location: Bishop’s Stortford
Hours: Part-time, 12–24 hours per week (including weekends)
Salary: Competitive, based on experience
Car Seat Ninja is an independent, family-run business passionate about helping families keep their children safe on the road. As we expand our online presence and build a brand new retail space at our warehouse in Bishop’s Stortford, we’re looking for a friendly and reliable Customer Service Adviser / Retail Assistant to join our growing team.
This is a fantastic opportunity to work in a supportive, small-business environment, with full training provided in car seat safety and installation.

WHAT WE’RE LOOKING FOR

We’re seeking someone who is:

• Friendly, approachable, and customer-focused, with a natural desire to help others
• Experienced in retail or customer service roles (essential)
• A confident communicator, able to explain products clearly and listen to customer needs
• Comfortable working both independently and as part of a small team
• Organised, reliable, and proactive — someone who takes pride in doing a job well
• Flexible with working hours, including availability for weekend shifts
• Willing and able to learn new skills, especially in car seat safety and installation
• Calm and patient under pressure — particularly when assisting new parents
• Enthusiastic about working in a family-run business with a strong community ethos
• Knowledge of the nursery industry or child car seats is a plus, but not essential — full training will be provided

WHAT WE OFFER

At Car Seat Ninja, we care deeply about our team and the families we serve. When you join us, you can expect:

• Full training in car seat safety and installation — no prior experience required
• Ongoing training and support from leading car seat brands, keeping you up to date with the latest safety standards and product developments
• A welcoming and supportive team environment, where everyone’s contribution is valued
• The chance to be part of a growing, purpose-driven business making a real difference in families’ lives
• Opportunities for continued learning and skill development as our business evolves
• Flexible part-time hours (12–24 per week), ideal for those looking for work-life balance
• The satisfaction of working in a meaningful role, helping parents make safe, confident choices
• Staff discount on products after a qualifying period

• Welcoming and assisting customers in-store
• Demonstrating nursery products such as car seats and pushchairs
• Installing car seats safely and correctly (full training provided)
• Operating the till and supporting general shop operations
• Preparing and labelling online orders for collection
• Receiving, recording, and neatly putting away deliveries
• Responding to customer emails and enquiries
• Answering and handling customer phone calls professionally
• Keeping the shop tidy, including general housekeeping
• Conducting periodic stock takes and stock organisation