• Employer: Sefton Metropolitan Borough Council
• Salary: Grade E (SCP 7 - 11) £26,403 - £28,142 per annum
• Location: Sefton Metropolitan Borough Council
• Contract: Permanent
• Working Pattern: Flexible Hours/Part Time
• Hours: Various hours per week.
• DBS Check: Yes
• Closing Date: 28/08/2025 at 23:59
• Reference: CR/25/319684
  Customer Services - Contact Centre Advisor
  Hours: Part time TBC at interview stage - Agile working/office attendance in Bootle is required
  An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our Contact Centre.
  Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.
  The successful candidates will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing customers and residents of Sefton with high-quality customer service, as well as maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.
  Do you have strong customer service experience within a fast-paced Contact Centre environment? are you comfortable and confident with managing a demanding and varied workload?
  Most of our enquiries are from residents dealing with complex challenging and stressful situations including several enquiries about non-council services. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.
  If your application is successful Interviews will take place remotely throughout September with a start date from October 2025.
  Enquiries related to the post can be directed to cc.support@sefton.gov.uk this can include duties and hours available
  Interview date 11th September 2025

Please refer the Job description for details