Location

Leek
Discipline:

Retail Banking
Job type:

Permanent
Contact name:

Jemma Fisher
Contact email:

jemma.fisher@co-operativebank.co.uk
Job ref:

031002
Published:

about 21 hours ago

WHAT YOU’LL BE WORKING ON:

• Identifying customer needs and respond to them appropriately ensuring all relevant facts and information is gathered to ensure the outcome is the most appropriate for the customer or that the area responsible for proceeding with the outcome have all relevant information to maintain an excellent customer experience.
• Supporting the team by providing help, guidance and feedback to others, sharing best practice and seeking out opportunities for continuous improvement.
• Ensuring all customer interactions with customers are recorded and updated on the relevant systems, adhering to all relevant processes and procedures, to ensure accurate data and to make sure our customer information is protected at all times.
• Maintaining an excellent working knowledge of our suite of products and services, including that of our competitors to confidently understand the needs of our customers, providing guidance, service or solutions where appropriate, referring to specialist colleagues where necessary.
• Recognize customers in financial difficulties or vulnerable situations and work with them to reach a mutually acceptable solution utilising appropriate guidance provided.

• Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023