Job Title: Customer Service Adviser
Basis: Full time Permanent Employed Role.
Location: Office Based in Milton Keynes, England,UK.
Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.
Rewards: Competitive basic salary with a realistic OTE £28,000 - £30,000
Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*
Working Hours: Monday to Friday 9am – 5:30pm.
Timeline: Immediate interviews and start.

REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.