IN RETURN FOR THIS, WE ARE LOOKING FOR SOMEONE WHO HAS:

• An excellent and confident telephone manner.
• Previous experience in an inbound call centre or a customer facing role.
• Prior exposure to telecoms/IT (preferred but not essential).
• Able to thrive in a fast paced environment.
• Strong organisational skills and shows enthusiasm to all duties.
• Working knowledge of Microsoft packages.
  Please note that this is an office-based role located in Bournemouth. Full Right to Work in the UK checks will be conducted as part of the interview process.

ABOUT US

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
  4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.

ABOUT THE ROLE

Our Technical Support team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.
As a Customer Service Advisor at 4Com, you will be responsible for providing telephone support to our customers in order to maintain their systems. You will support the technical teams where required and rectify any 1st line faults in a professional and timely manner, providing a high standard of customer service at all times.

Benefits for a Customer Service Advisor, choosing to work with 4Com include:

• Salary of £25,000 per annum.
• An exciting, fast paced role with future progression opportunities.
• 24 days holiday + bank holidays (Increasing by 1 day each year).
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Cycle to work scheme.
• Company pension.

AS A CUSTOMER SERVICE ADVISOR FURTHER RESPONSIBILITIES WILL ALSO INCLUDE:

• Provide 1st line technical telephone support to our customers in order to maintain their systems and ensure that the customer is satisfied.
• Obtain referrals from satisfied customers and pass to the upgrades team.
• Report 3rd party faults and pass to the relevant department where necessary.
• Support the technical team in additional areas where required.
• Perform general administrative tasks, including logging calls and ensuring the database is consistently updated and accurate.