Customer Service Advisor- 803 10pm-4:30am at Laundry-4U LLC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Active Listening, Problem Solving, Technology Skills, Multi-tasking, Bilingual, Cleaning Procedures

Industry

Description

Description Location: 803 S Sgt Macario Garcia Dr. Houston, TX 77011 Laundry-4U is looking for an energetic person to ensure that every customer that comes to our store has a wonderful experience. We are a family-owned business that is aiming to improve the experience of doing laundry for all of our customers. Our Advisor will be responsible for greeting customers, assisting customers when issues arise, performing wash and fold service for customers, and performing cleaning duties throughout the day. Laundry-4U is open 24 hours and ready to serve customers! Responsibilities: · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid, and complete information by using the right methods/tools · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Follow communication procedures, guidelines, and policies · Take the extra mile to engage customers · Proven customer service experience · Strong phone contact handling skills and active listening · Customer orientation and ability to adapt/respond to different types of character · Excellent communication and presentation skills · Strong proven technology skills · Ability to multi-task, prioritize, and manage time effectively, bilingual is a plus · Maintain store clean by following appropriate cleaning procedures · Maintain store clean by following appropriate cleaning procedures Language: English Spanish- required Education: High school diploma or equivalent Shift times: 6.5-hour shift 4:00am-10:30am 10:00am-4:30pm 4:00pm-10:30pm 10:00pm-4:30am Requirements Retail/Customer Service: 8 months Basic computer skills Long periods of standing, kneeling, bending, pulling, or frequently carrying objects up to 50lbs throughout a 6.5-hour shift Communication skills Weekend availability (Saturday and Sunday) Must be 18 or older Must have reliable transportation Must be able to work independently. Other · Commission Available · Performance review after introduction period is met (90 days) · Annual performance review Benefits · Paid time off for part-time and full-time employees · $20 weekly stipend to wash in store

Responsibilities

The Customer Service Advisor is responsible for greeting customers, assisting with issues, and performing wash and fold services. They must also maintain cleanliness in the store and ensure customer satisfaction.