WHO WE ARE

Roseland is a fast growing UK furniture/homeware retailer established in Truro, Cornwall. Operating mainly online we sell through our own website and marketplace channels.

JOB DESCRIPTION

At this exciting time we are looking for an additional team member to join our Front-Line Customer Service team. As an e-commerce retailer our customers are at the core of all that we do; you’ll be responsible for handling all types customer enquiries received and providing a successful resolution for our customers. A passion for helping others and problem solving are must haves.

ESSENTIAL EXPERIENCE

• Communication skills – both written and verbal
• Excellent spelling & grammar
• Problem solving - a desire to find a solution
• Confident with IT, with the ability to learn new systems
• Ability to work on own initiative
• Can do attitude & a team player

DESIRABLE EXPERIENCE

• Previous e-commerce experience
• Previous Customer Service experience
• Knowledge of the Furniture & Homewares industry

• Delivery of top class customer service to our all of our valued customers
• Answering incoming calls & responding to customer messages via online platforms/Web-chat/social media etc.
• Handling customer complaints and working with internal & external partners to resolve any issues
• Providing occasional sales support/holiday cover to both our Truro Store & Clearance Outlet