MORE ABOUT AIRBAND

Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.

WHAT WE NEED FROM YOU?

We are looking for someone who is confident in their communication, has excellent people skills, and can put themselves in the customer’s shoes and deliver an empathetic service.
Minimum 6 months of customer service / contact centre experience
Be willing to learn within the role,
Ability to problem solve.
Clear understanding of Customer Service excellence

• Troubleshooting and investigating customer complaints.
• Responding to telephone and social media messages
• Ensuring a high level of customer service is delivered at all times.
• Answering calls within agreed SLAs
• You will undertake administrative tasks within the office, process cancellations, and support the retentions team.
• Represent the face of Airband, always providing a pleasant customer manner and contributing to the achievement of Airband’s goals and targets.