SKILLS AND PERSONAL CHARACTERISTICS:

• Experience in promoting services to the Business
• Customer service background in a customer-focused environment
• Confident communicator on an individual and group basis with excellent interpersonal skills and have positive approach and manner
• General IT skills (e.g. Microsoft Office, Emails etc.)

JOB ROLE OF A CUSTOMER SERVICE ADVISOR & OFFICE ADMINISTRATOR:

• Customer Services over the phone and at the counter – Visa Application Centre
• Attending phone calls; (Answering inbound calls, making outbound calls if required)
• Replying to emails, scheduling appointments
• Collecting Visa Application documents (e.g. Passport, Proof of Address, Travel Insurance, Travel Ticket, Hotel Reservation etc.) from the Applicants
• Assisting Applicants for processing their Service fee
• Soft copies & hard copies of Recordkeeping, Applicants’ data entry
• You may need to travel around London or other cities for Mobile Visa Application – Mobile Biometric.
• You may be asked to train the newly joined staff at a later stage when needed
• Occasionally you may need to contact/visit the Embassy of Spain in the UK
  The above job role is not limited, you may be requested to assist colleagues within your skills & capacity.

YOUR RESPONSIBILITIES:

• Work as part of a team and support the team members
• Excellent verbal and written communication skills
• Respond to queries from the team members
• Be able to achieve individual and team targets and KPI
• Ensuring timely completion of tasks
• This role involves organising & managing the front desk and back office.
• You will have daily involvement to contact clients/customers/applicants
• Confidently able to advice about the services offered by BLS
• Understanding and anticipating colleague, client and applicant’s need
• Self-motivated and strong communication skills
• Must be able to work comfortably during the busy time and have a passion for results and a genuine desire to be part of a successful team
• Excellent ability to show customer service skills and a positive attitude