ABOUT US

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

WHAT YOU’LL BE DOING:

As our Customer Service Advisor Apprentice, you will:

• Be the first point of contact for people visiting or contacting our service via reception, email or telephone.
• Provide administrative support to the Community Choices management team — including photocopying, filing, emailing, and printing support plans.
• Assist in producing key documents such as questionnaires, letters, and newsletters.
• Help monitor service quality and satisfaction through data entry and reporting.
• Support Team Leaders in arranging and coordinating meetings for the people we support.
• Take accurate meeting notes, communicate relevant information to staff and carers, and help maintain up-to-date client and staff records.
• Attend team meetings and training to develop your skills and knowledge within the role.

BECAUSE OF THE NATURE OF THIS JOB, IT WILL BE NECESSARY FOR THE APPROPRIATE LEVEL OF CRIMINAL RECORD DISCLOSURE TO BE UNDERTAKEN. THIS POST IS EXEMPT FROM THE REHABILITATION OF OFFENDERS ACT 1974 AND THEREFORE APPLICANTS ARE REQUIRED TO DECLARE ALL UNSPENT CAUTIONS AND CONVICTIONS; AND ALSO ANY ADULT CAUTIONS (SIMPLE OR CONDITIONAL), AND SPENT CONVICTIONS THAT ARE NOT PROTECTED AS DEFINED BY THE REHABILITATION OF OFFENDERS ACT 1974 (EXCEPTIONS) ORDER 1975 (AS AMENDED IN 2020). A PERSON’S CRIMINAL RECORD WILL NOT IN ITSELF PREVENT A PERSON FROM BEING APPOINTED TO THIS POST. APPLICANTS WILL NOT BE REFUSED POSTS BECAUSE OF OFFENCES WHICH ARE NOT RELEVANT TO, AND DO NOT PLACE THEM AT OR MAKE THEM A RISK IN, THE ROLE FOR WHICH THEY ARE APPLYING. HOWEVER IN THE EVENT OF THE EMPLOYMENT BEING TAKEN UP, ANY FAILURE TO DISCLOSE SUCH OFFENCE, AS DETAILED ABOVE, WILL RESULT IN DISMISSAL OR DISCIPLINARY ACTION BY THE AUTHORITY.

On occasions, we may close a vacancy early due to a very high number of applications being received.