JCT600 Porsche Centre York are seeking a dedicated individual to join as a Service Advisor Apprentice. This Apprenticeship provides a unique opportunity to immerse yourself in the dynamic world of customer service and vehicle maintenance coordination within the automotive industry. You will work under the mentorship of experienced service advisors, gaining practical experience and developing essential skills that will empower you to deliver exceptional service to our customers.

QUALIFICATION DETAILS:

Duration: 15 months, culminating in a Level 2 Customer Service Practitioner qualification. 12 months + 12 weeks EPA (End Point Assessment)

ENTRY REQUIREMENTS:

• Must be aged 16 or older.
• Achieve Grade C/4 or above in Maths and English (or equivalent).
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Strong interest in the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
• Willingness to learn from experienced technicians.
• Basic computer skills for documentation and communication.
• A valid driver’s license and a clean driving record are preferred.

• Greet customers warmly and professionally, ensuring a positive service experience from the outset.
• Assist customers in scheduling service appointments and provide information on available services.
• Serve as a liaison between customers and service technicians, effectively communicating vehicle concerns and service needs.
• Keep customers informed about service progress, including any additional repairs or maintenance identified during inspections.
• Manage customer complaints and concerns effectively, striving for satisfactory resolutions.
• Coordinate with the parts department to ensure timely availability of necessary components for service appointments.
• Learn to interpret vehicle maintenance schedules and service manuals to provide accurate recommendations.
• Utilize computerized systems for service orders, invoicing, and maintaining accurate customer records.
• Maintain a clean and organised service reception area to create a welcoming atmosphere for customers.
• Participate in training sessions to enhance customer service skills, product knowledge, and industry awareness.