At Ardent Hire Solutions, we have one of the largest and youngest fleets in the UK, including over 7,500 assets worth over £150m, with an industry leading team that has received investment of £250m to expand our depots and enhance our fleet. Our values passion, pace and performance drive us as individuals and as a team. We are looking for diverse team members that share the same values and strive to be the best they can possibly be. Ardent are members of the Women into Construction group and actively encourage applications as part of this commitment.

ONE OF THE MANY REASONS WE ARE THE UK’S PREMIER HIRE COMPANY IS OUR FOCUS ON OUR PEOPLE AS THEY ULTIMATELY MAKE THE DIFFERENCE IN OUR SERVICE TO OUR CUSTOMERS.

We are currently looking for a Customer Care Expert – Service to operate from our Ipswich location. The standard working hours for this role are between 7.30 – 5.00 Monday to Friday on a rotation basis.

• Answer a minimum of 40 calls a day alongside any other incoming calls.
• Log breakdown calls accurately and with the correct status.
• Ensure all jobs logged receive an ETA.
• Provide accurate and valid information to the customer.
• Liaise with mobile fitters and third-party engineers to minimise site delays.
• Dealing with emails in personal inbox and shared inboxes ensuring emails are filed in appropriate folders.
• Liaise with customers, depots, mobile fitters and 3rd party suppliers.
• Perform ad-hoc tasks when required.
• Escalating any issues with depots or suppliers to the Hire and Service Supervisor
• Liaise with mobile controller on site ETA’s.
• Chase third party ETAs
• Investigate and resolve any customer queries raised either direct or via email.
• Provide asset information when required for clients.
  · Provide exceptional levels of customer service via phone and email to both potential and existing customers.