OB ADVERT: CUSTOMER SERVICE ADVISOR

Company: Arthauss Furniture
Location: 84 - 86 Great Northern Terrace, Lincoln, LN5 8HJ
Position Type: Full-Time [Office Based]

WORKING HOURS:

• Monday - Friday: 09:00 - 17:00
• 1 - 2 Saturdays Per Month: 09:00 - 15:00 [Additional Pay]
  About Us: Arthauss Furniture is a leading online furniture retailer committed to providing high-quality, stylish, and affordable furniture to our customers. With a reputation for excellence, we are dedicated to delivering outstanding service and ensuring customer satisfaction. Join our dynamic team and play a vital role in creating positive experiences for our customers.
  Role Overview: We are seeking a motivated & empathetic Customer Service Advisor to join our customer service team. The successful candidate will handle customer inquiries and primarily manage complaints related to our products. As the first point of contact for many of our customers, you will represent the friendly and professional face of Arthauss Furniture.

KEY REQUIREMENTS:

• Previous experience in customer service, preferably in an online retail environment.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Empathetic and patient approach to handling customer concerns.
• Ability to work independently and as part of a team.
• Proficiency in basic computer systems and customer service software.

• Respond promptly and professionally to customer complaints and inquiries via email, phone, and live chat.
• Investigate and resolve complaints, ensuring customer satisfaction is achieved wherever possible.
• Communicate clearly and empathetically, providing timely updates on complaint resolutions.
• Collaborate with other departments, such as logistics and sales, to resolve customer issues effectively.
• Maintain detailed and accurate records of all customer interactions.
• Identify trends in complaints and suggest improvements to processes and services.
• Provide general support to the customer service team as needed.