Location: Datchet SL3 9LL and hybrid (min 2 days on-site per week) once signed off from training
Contract: Permanent Role
Hours: 3 week rotation shifts Monday - Saturday between 8am - 8pm
Applicants must have full availability to attend full-time on-site training; 1st September to 10th October (Monday to Friday, 9am-6pm)
Salary: £26,208 pa
In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

THE ROLE

We are looking for dedicated professionals to provide outstanding customer experiences in the automotive sector. Our advisors are known for their hard work, resilience, and excellent communication skills. They maintain outstanding accuracy in their work and handle high volumes of tasks while delivering unrivalled customer service.
Step into the role of a Customer Services Advisor, where you’ll be at the forefront of delivering outstanding service to our customers. Your contributions will be key to our team’s success. With our comprehensive training program, we’ll support you every step of the way, helping you develop and grow your career.

WHAT YOU’LL DO:

• Collaborate with the team to deliver a best-in-class customer experience, ensuring accurate and efficient transaction processing and administration.
• Provide extensive product and service knowledge, acting as a brand ambassador to guide, advise, and understand customer needs.
• Respond to and resolve customer queries via phone and email, offering guidance within a regulated framework while nurturing positive customer relationships.
• Manage the end-to-end customer journey for significant changes, coordinating with all relevant parties to achieve resolution.
• Take ownership of customer concerns, acting as the primary contact and providing direct contact information to build confidence.
• Actively build trust with customers, demonstrating an open and honest approach.
• Provide premium customer service, ensuring fair treatment for all customers, especially those identified as vulnerable or in financial hardship, in line with regulatory and company policies.
• Consistently deliver good outcomes to customers
• Work to understand customers’ needs and provide straight-forward solutions to them
• Communicate clearly and use language that customers understand
• Provide all the information that customers need to make informed decisions
• Identify and manage complaints effectively

• Provide flexible, empathetic support to customers in vulnerable circumstances

  What you’ll bring to the table:

• Experience in communicating with a high volume of customer interactions to deliver outstanding service, preferably in a contact centre using various channels.

• Proven experience in a regulated environment, such as Financial Services, is preferred. However, candidates with a strong customer service background will be considered, with full training provided.
• Demonstrated ability to organise and coordinate tasks in a high-volume, detail-oriented, quality focused and deadline-driven environment.
• Ability to thrive in a dynamic, fast-paced setting while ensuring high-level customer service to both external and internal customers, recognising the importance of their needs

If you want a role where you’re encouraged to be 100% you every day and you’re happy with the following final points, get in touch and apply today!

• Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required
• You will need a quiet and comfortable ergonomic workstation when working remotely
• Full availability during training required, Monday to Friday 9am-6pm onsite for the first 6 weeks and a willingness to work hybrid upon sign off from line manager, with a minimum of 2 days on site at our Datchet location on a ongoing basis