Salary: £24k - 26k per year
Reference: CS0207WCS
Customer Service Advisor Technical Support
Wellingborough, Hybrid
£24,000 to £26,000 (DOE)
Full Time, Permanent
Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you!
We’re working with a forward-thinking client who is looking for a Customer Service Advisor to join their friendly support team. In this hybrid role, you’ll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone.

Customer Service Advisor - What You ll Be Doing:

• Handling inbound calls from retail clients with technical support needs.
• Using structured diagnostic scripts to identify issues with EPOS systems and hand-held terminals.
• Deciding whether to resolve the issue remotely or arrange a replacement device.
• Ordering stock and coordinating deliveries on behalf of clients.
• Assisting with queries between retailers and their banking providers.
• Working closely with internal departments to ensure a seamless customer experience.

Customer Service Advisor Working Hours:
You ll work 37.5 hours per week across rotating shifts to support retailers effectively:
Weeks 17: 9am 5pm (office-based)
Week 8: 3pm 11pm (remote/home-based)
Alternate weekends: Work one day (Saturday or Sunday), with two full weekends off per month.

Customer Service Advisor - What We re Looking For:

• Strong communication skills and a customer-first mindset.
• An interest in technology and troubleshooting hardware/software issues.
• Ability to stay calm under pressure and think on your feet.
• Previous experience in a customer service, help desk, or technical support role is an advantage, but not essential, training is provided!

Benefits - Why You ll Love It Here:
Supportive and collaborative team culture
Opportunity to develop technical skills in a growing industry
Hybrid working and work-life balance built into the rota
Competitive salary and progression opportunities
Ready to start a new chapter in a role where your problem-solving skills truly make a difference?
Apply now and be part of a company that values both its customers and its team.
Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.u

• Handling inbound calls from retail clients with technical support needs.
• Using structured diagnostic scripts to identify issues with EPOS systems and hand-held terminals.
• Deciding whether to resolve the issue remotely or arrange a replacement device.
• Ordering stock and coordinating deliveries on behalf of clients.
• Assisting with queries between retailers and their banking providers.
• Working closely with internal departments to ensure a seamless customer experience