DATE POSTED

06/06/2025
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that’s what we deliver. We help brands, and their customers stay in love.
Whether it’s clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

WHAT TO EXPECT

We’re seeking a dedicated individual with a passion for delivering exceptional customer service in the retail industry.
As a vital part of our team, you’ll support customers with their enquiries and orders, ensuring a seamless and satisfying experience. With strong communication skills, this role becomes a key contributor to the brand’s success.
In this role, you will have the opportunity to utilise your your excellent communication skills to provide personalised and engaging customer interactions.
It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.
Our typical shift pattern involves: 40 hours per week, fully flexible Monday to Sunday; between 8am-8pm.
Salary: £25,708 p/a.
Please note. This position is based at our site in Motherwell.
As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Communicating effectively, speaking with our customers through phone, email, chat & social media.
• Establishing collaborative customer relationships in a fast paced environment.
• Providing timely and accurate information regarding products, orders and services.
• Resolving Customer issues in a professional manner, recording details and customer comments on the database, leaving clear notes.
• Collaborating with other team members to improve customer service processes and procedures.
• Maintaining a positive and helpful attitude demonstrating strong product knowledge to ensure all information delivered to customer is correct.

ABOUT YOU

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Exceptional communication skills.
• Ability to build rapport and communicate effectively with all customer interactions.
• Excellent computer skills with a keen focus on multiple systems.
• Strong problem solving skills aiming to resolve any customer queries on the first contact.
• Active listening skills with the capability to question the customer further to get the correct resolution.
• Ability to work as part of a team.
• Enthusiasm for completing tasks to the best of your ability.

• Communicating effectively, speaking with our customers through phone, email, chat & social media.
• Establishing collaborative customer relationships in a fast paced environment.
• Providing timely and accurate information regarding products, orders and services.
• Resolving Customer issues in a professional manner, recording details and customer comments on the database, leaving clear notes.
• Collaborating with other team members to improve customer service processes and procedures.
• Maintaining a positive and helpful attitude demonstrating strong product knowledge to ensure all information delivered to customer is correct