Education:

• GCSE or equivalent (preferred

Experience:

• Automotive service: 1 year (preferred)
• customer service: 2 years (preferred

• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company’s core values.
• Handle customer concerns and address complaints.
  Job Type: Full-time
  Pay: £27,000.00-£32,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Referral programme

Ability to commute/relocate:

• Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Automotive service: 1 year (preferred)
• customer service: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso