Customer Service Advisor (Automotive) at Baylis Automotive
CG0, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

15 Nov, 25

Salary

32000.0

Posted On

15 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service

Industry

Outsourcing/Offshoring

Description

Education:

  • GCSE or equivalent (preferred

Experience:

  • Automotive service: 1 year (preferred)
  • customer service: 2 years (preferred
Responsibilities
  • Prepare job cards the day before the customer appointment.
  • Arrange appointments for customers.
  • Customer interaction mainly face to face and via the various communication channels.
  • Maintain detailed records of each service visit on the job card.
  • Advise customers of any additional work required with costs.
  • Be the primary point of contact between customers and the workshop.
  • Exceed the monthly customer recommendations targets.
  • Deliver outstanding customer experience.
  • Make sure that the product sales targets are exceeded.
  • Update customers of progress made at least every 4 hours.
  • Prepare customer invoices ready for payment.
  • Contact the customers post appointment to ensure they are happy.
  • Consistently live the company’s core values.
  • Handle customer concerns and address complaints.
    Job Type: Full-time
    Pay: £27,000.00-£32,000.00 per year

Benefits:

  • Bereavement leave
  • Company events
  • Company pension
  • Employee discount
  • Free flu jabs
  • Referral programme

Ability to commute/relocate:

  • Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (preferred)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Automotive service: 1 year (preferred)
  • customer service: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location: In perso

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