You’ve probably heard of Autotrader, but do you know what we’re all about?  

We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. 

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. 

At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. 

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. 

About the job

We’re on the lookout for Customer Support Advisors to be the friendly voice of our team in our Hemel Hempstead office. You’ll support consumers through their entire leasing journey - from their initial order right through to delivery and end of contract. It’s a role with plenty of variety, where no two days are the same and you’ll make a real difference to how our customers feel.  

• You’ll be the person customers turn to when they need answers, support or reassurance. That means working closely with dealers, leasing companies and teams across Autotrader to keep things moving and solve problems quickly. You’ll handle a mix of calls and emails, using your initiative to resolve queries first time where you can and keeping customers updated along the way.