COMPANY OVERVIEW

Avant Consult Ltd is a leader in the automotive industry, specialising in network, supplier, and vehicle repair management. Our mission is to tackle organisational challenges while delivering sustainable solutions that enhance client satisfaction.

SKILLS AND EXPERIENCE

• Have a resilient and positive attitude
• Excellent customer service skills, taking responsibility and providing a market leading customer journey
• Excellent problem solving skills
• Ability to handle a high volume of calls daily
• Excellent written and verbal communication skills
• Able to manage own time and workload
• Experience of working in a fast paced/contact centre environment desirable
• Experience within the insurance and claims industry desirable

A BIT ABOUT US

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centre in Huddersfield.
We look after every step of the repair process, repairing vehicles within our own repair network consisting of over 600 repairers across the UK.

SUMMARY

We are seeking a dedicated Customer Service Representative to join our team in the automotive sector. This role is pivotal in ensuring high levels of customer satisfaction and contributes significantly to our mission of providing innovative solutions. The position is based in the UK.

• Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.
• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets.
• Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position.
• Ensure that all SLA’s are met and exceeded.