Are you passionate about making a real difference and providing exceptional service? Do you want to be a valued member of a supportive team where your efforts truly count? Then AXA Health is the place for you!
We’re now recruiting full-time, permanent Customer Service Advisors in Tunbridge Wells and Bournemouth. In this vital role, you’ll help deliver outstanding experiences for our members by efficiently managing their private medical insurance policies and ensuring they feel supported every step of the way. If you’re customer-focused, empathetic, and skilled at building rapport, this could be the perfect opportunity to grow your career while making a positive impact. Join us and help us put our members first.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
Working Hours & Shift Pattern: Full time, 37.5 hours per week. Our shift patterns are designed to offer support to our members from 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays. You’ll work 7.5 hours per day on a 4-week rotating shift pattern. These shifts support today’s varied lifestyles and will also earn you 5% shift allowance, in addition to your basic salary.

WHO WE ARE:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates

• Handling calls and live chat from members, resolving queries and guiding them to ensure they receive the correct advice in line with their policy.
• Taking ownership of member interactions, investigating, and providing solutions to enquiries, or gathering information and escalating to the relevant business area or manager if required.
• Creating and maintaining accurate and appropriate records of customer interactions on systems.
• Understanding processes and procedures, ensuring all policy amendments fall within the terms of the membership agreement and referring to Underwriting if needed.
• Contributing to team targets, the Customer Charter and knowing how to deal with customer complaints.
• Developing and maintaining positive relationships with members, colleagues, and key stakeholders - creating a positive attitude of support, providing advice, guidance and sharing knowledge.
• Continually looking for ways to improve the service you provide, identifying any problems with processes, suggesting solutions, and developing knowledge of AXA’s Private Medical Insurance products.
• Participating in meetings and business projects which impact Customer Services.
• Working flexibly within your skillset to move to/support other teams, multiskilling and taking on additional duties as required.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
  We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.