An award-winning organisation are seeking a Customer Service Advisor to join their expanding team.
The Role
As a Customer Service Advisor, you will be the first point of contact for customer queries via phone, email, and live chat. You’ll manage supply transfers, tenancy changes, and data processing while supporting internal teams through accurate and timely administration.

Key Responsibilities

• Handle customer enquiries across multiple channels (phone, email, chat) with professionalism and efficiency
• Process change of tenancy (COT) requests and ensure all data updates are completed accurately
• Manage customer and broker queries in a timely, solution-oriented manner
• Maintain and respond to a busy shared inbox
• Set up customer accounts, contracts, and payment details with high attention to detail
• Liaise with third-party partners to support account and supply processes
• Identify opportunities to improve processes and systems
• Draft and distribute accurate correspondence and documentation
• Keep customer account notes current and detailed
• General administrative support across various departments

Personal Skills

• Strong communication skills – both verbal and written
• Excellent organisational and time management abilities
• Friendly and approachable with a professional manner
• High level of accuracy and attention to detail
• Confident using MS Office, especially Excel
• Analytical and proactive in problem-solving
• Ability to multi-task and prioritise in a dynamic environment
• Collaborative mindset with flexibility to support wider team objectives

DESIRABLE EXPERIENCE:

• Previous experience working with data management or file flow communications
• Background in customer service within the utilities or energy sector
  -
  Axon Moor

• Handle customer enquiries across multiple channels (phone, email, chat) with professionalism and efficiency
• Process change of tenancy (COT) requests and ensure all data updates are completed accurately
• Manage customer and broker queries in a timely, solution-oriented manner
• Maintain and respond to a busy shared inbox
• Set up customer accounts, contracts, and payment details with high attention to detail
• Liaise with third-party partners to support account and supply processes
• Identify opportunities to improve processes and systems
• Draft and distribute accurate correspondence and documentation
• Keep customer account notes current and detailed
• General administrative support across various department