Customer Service Advisor at Banham

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

28000.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Diary Management, Microsoft Excel, Microsoft Word, Microsoft Outlook, IT Literacy, Proactive, Flexible, Prioritization, Planning, Decision Making, Call Volume Experience, Problem Solving, Team Collaboration, Learning Agility

Industry

Security and Investigations

Description

We are seeking a dedicated and personable Customer Service Advisor and Administrator to join Customer Services team. If you thrive in a fast-paced environment, have excellent communication skills, have call volume experience and are passionate about delivering outstanding customer experiences, we want to hear from you. Join us in our mission to provide top-tier support, retention and build strong customer relationships. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? We are looking for a well-organised, enthusiastic individual Customer Service Administrator & Advisor with excellent communication skills to liaise with our customers and engineers via telephone and email effectively. You will be used to dealing with a high number of calls from our customers/suppliers on a daily basis. Whether you’re managing the engineer’s diaries or booking customers appointment in, we trust you will use your authoritative decision-making skills to positively leave the customer satisfied. In addition to these responsibilities, you will also bring: Good knowledge of Microsoft Excel Word and Outlook and IT Literate. Experience delivering fantastic customer service within an operational environment. Effective diary management skills Be proactive and flexible Can prioritise and plan work under pressure to meet deadlines Willingness to learn and understand the Banham products and services. What will you get in return? You will be entitled to a competitive salary of £28,000 PA and a great range of benefits including: 33 days Annual Leave (includes bank holidays) Sick Pay that increases with length of service Subsidised Private Medical Cover after completing and passing probationary period Annual season ticket loan & Banham interest-free loan Cycle to work & Home & Tech scheme (up to the value of £2k) Hybrid working (dependent on location and role - 3 days office based and 2 days working from home) Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Auto-enrolment into our pension scheme Training and development opportunities (including day releases for studies/exams) Company equipment tailored to your role (laptop, mobile, additional screens) Up to 50% off Banham products Banham Social Events Employee recognition rewards and moments of magic prizes Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend. An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.

Responsibilities

The Customer Service Advisor will manage customer interactions via telephone and email, ensuring high levels of satisfaction. Responsibilities include managing engineers' diaries and booking customer appointments.