Customer Service Advisor at Bensons for Beds

Burnley, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

261150.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Email Support, Live Chat, Product Knowledge, Enquiry Resolution, Complaint Resolution, CRM, Response Time, First Contact Resolution, Customer Satisfaction, Process Improvement, Verbal Communication, Written Communication, Attention To Detail, Target Achievement

Industry

Retail

Description

Mon–Fri | Daytime and evening shifts available | No regular weekends We’re looking for enthusiastic Customer Service Advisors to join our team and deliver exceptional support to customers across phone, email and live chat channels. This role is customer-facing and detail-focused: you’ll resolve enquiries, share product knowledge and help customers make confident purchase decisions while maintaining our high standards of service. What you'll get: Competitive salary and performance-related bonus Mon–Fri opportunities with rota stability and limited weekend cover only where operationally necessary Pension scheme provided by Legal & General Life assurance and access to Medicash for health and wellbeing support Employee discounts on products and services Comprehensive induction, product training and ongoing development The role: Provide friendly, efficient and accurate customer service across multiple channels including phone, email and live chat Use your product knowledge to advise customers on features, availability and suitability to meet their needs Resolve enquiries, complaints and order issues promptly, escalating when necessary to maintain excellent customer outcomes Record customer interactions and maintain accurate notes in the CRM to ensure continuity and quality of service Work to performance targets such as response time, first contact resolution and customer satisfaction scores Identify opportunities to improve processes and feedback customer insights to product and operations teams Maintain up-to-date product knowledge through training and self-directed learning Support colleagues by sharing best practice and contributing to a positive team environment Who we’re looking for: Experience: Proven experience in a customer service or contact centre role, comfortable handling high volumes of enquiries Product knowledge: Quick to learn and confident explaining product features and benefits; previous experience in retail or e‑commerce is desirable Customer service: A strong service mindset with a track record of achieving high customer satisfaction Excellent verbal and written communication skills with clear, polite phone manner and accurate typing/CRM skills Strong attention to detail with ability to follow processes and maintain accurate records Comfortable working to targets and performance metrics in a busy environment Personal qualities: Resilient – able to remain calm and effective under pressure Positive attitude – personable and friendly with customers and colleagues Passionate – committed to delivering great service and continuously improving Attention to detail – thorough when recording information and following procedures Motivated – self‑driven, with a proactive approach to workload and development Empathetic – able to understand customer needs and respond appropriately Adaptable – flexible to changes in process, systems and customer demand Working hours, location and flexibility: Full-time and part-time roles available, shift patterns to be agreed Role based at our customer service centre with occasional hybrid working options dependent on business needs Some out-of-hours cover may be required for peak trading periods Benefits of joining our team: Competitive salary and bonus opportunities Medicash cashback scheme for health and wellbeing support Unum income protection Pension scheme and employee discounts Learning and development programmes and clear internal progression pathways Recognition and reward schemes including long service awards If you’re customer‑focused, motivated and passionate about helping people, we’d like to hear from you. Apply today to join our customer service team.

Responsibilities

The role involves providing friendly, efficient, and accurate customer service across phone, email, and live chat channels, utilizing product knowledge to advise customers and resolve enquiries or complaints promptly. Responsibilities also include recording interactions in the CRM, working towards performance targets, and identifying process improvement opportunities.