Customer Service Advisors - URGENTLY NEEDED
Location: Chelmsford CM1
Hybrid but only after around 6 weeks, first 6 weeks is full time in the office. After 6 weeks it’s average 3 days in office.
Monday to Friday
Times: 11AM -4PM or 6PM - 11PM

ARE YOU PASSIONATE ABOUT CUSTOMER SERVICE? DO YOU WANT TO WORK SOMEWHERE YOU CAN MAKE A REAL DIFFERENCE?

With ongoing efforts to better serve our residents, we are now looking to expand our Customer Service Centre team in Chelmsford; we want to continue to improve communication with residents by investing in staff that deliver a high-quality customer experience.
As one of our Customer Service Advisors you’ll be the first point of contact in delivering high-value services to a diverse range of our customers and residents over the phone. In this role you’ll be providing advice and assistance on a range of housing queries, such as booking repairs required at our properties, so excellent communication and problem-solving skills are essential.
The Customer Service Centre is a busy and fast-paced environment and we are looking for people who thrive working under pressure to join our team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work, and demonstrate a real desire to provide good, resident-focused customer service.
We are looking for motivated people who put the customer at the heart of everything they do, so if this sounds like you then please apply today!
Job Types: Full-time, Part-time
Pay: £11.50-£12.00 per hour
Expected hours: 25 per week

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday
• Night shift

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Application deadline: 05/02/2025
Reference ID: PXB8F BHM
Expected start date: 17/02/202

Please refer the Job description for details