ABOUT US

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It’s why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

ABOUT THE ROLE

Customer Service Advisor
Benefits: 4%/4% matched pension scheme rising to 6%/6% with service, 25 days (plus bank holidays) funded healthcare cash plan for you and your family, digital GP, life assurance, employee discounts, employee helpline and counselling, free onsite parking and flexible benefits including buying holiday, critical illness cover and dental plan.
Bidfood Scotland are a leading wholesale food distributor covering the whole of Scotland consisting of five depots; Glasgow, Edinburgh, Inverness, Larbert and Oban. We pride ourselves on our close relationships with local suppliers and our ability to offer the best of Scotland’s larder to our customers. Our flexible infrastructure ensures that we are able to supply the entire Bidfood product range as a “one stop shop” to our customer base throughout Scotland, including the Highlands and Islands. Larbert is our hospitality hub that hosts Scotland’s customer experience centre that we use to help grow £14bn food and drink sector.
Working for us, you will not be just a number; you will be part of an inspiring team where your views count. Within this role, you will be supporting our customer base dealing with, resolving delivery discrepancies/queries, and providing a high level of service to our customers. Liaising with internal departments is key to this role to ensure we rectify issues efficiently and effectively. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

RESPONSIBILITIES OF ROLE:

• Responding to Incoming/Outgoing Calls.
• Liaising with internal departments, mainly via e-mail communication.
• Completing associated admin/e-mails.
• Creating call logs on discrepancies/enquiries.
• Follow up resolution to customer.
• Ability to identify continuous or ongoing issues.