We have an exciting new opportunity for someone to join us as a Customer Service Advisor/Receptionist at our Accident Repair Centre in Rotherham .

PREVIOUS BODYSHOP OR VDA EXPERIENCE WOULD BE DESIRABLE BUT NOT ESSENTIAL.

ROLE TITLE: Customer Service Advisor/ Receptionist
REPORTING TO: Bodyshop Manager

MAIN PURPOSE OF ROLE:

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection. To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates. To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies.

GENERAL RECEPTION DUTIES:

• Maintain a clean, organised, and professional reception area.
• Provide hospitality to customers if they come onto the site.
• Receive and distribute incoming mail, emails, and deliveries.
• Assist with other administrative tasks as required by the Bodyshop Manager.
• Maintain a high standard of written and verbal communication, ensuring all correspondence is professionally presented, grammatically accurate, and aligned with company tone and standards.

HEALTH & SAFETY RESPONSIBILITIES:

• Adhere to all Health & Safety regulations and company policies applicable to the role.
• Maintain a safe and organised work environment.
• Report any health and safety concerns to your Line Manager.

OTHER DUTIES

Due to the size and complexity of the establishments within the Group you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the Group to whom you have a reporting relationship.