HOURS: MONDAY TO FRIDAY 9-5 – 35 HOUR WEEK

PALS (Professional and Legal Services) is a medical legal agency.
We are currently recruiting for a Fast Track Medical File Handler to join our fantastic Medical Department in Burscough, Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide, and getting the best results for their clients.
You will take instructions from Solicitors, assisting them to obtain any medical evidence that is required regarding the client’s claim. From arranging any medical examinations and radiology, to arranging surgery, ensuring this is all done within the agreed timescales.
In addition, taking calls from Solicitors and clients, ensuring that each file is progressed by taking any action required.
Exercising a high level of attention to detail in ensuring all correspondence and documents contain full and accurate information.
We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team in addition to using their own initiative. You will be responsible for providing outstanding customer service and ensuring that a positive experience is delivered to all of PALS’ stakeholders.
If you have got drive and determination and are looking for a stimulating career then we would love to hear from you.

· Liaise and instruct medical experts.
· Source medical experts, if specialist requested is not on our panel of experts.
· Chase medical appointments.
· Send appointment letters and other correspondence to the client & solicitor.
· Contact client by phone confirming their attendance.
· Instruct any interpreters required to attend appointments.
· Chase medical reports ensuring all are received within agreed deadlines.
· Review medical reports ensuring all details are correct. -requesting amendments if required.
· Arranging any further treatment required to assist the client’s recovery.
· Working under instruction from the Solicitor regarding any court orders for further medical evidence within the ordered timeframe i.e. Joint Statements or Part 35 Questions