SUMMARY

Job Reference: 254985BR
Nottingham Support Office
Fixed Term
Various Hours Available

ABOUT THE ROLE

Joining us as a Customer Service Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience in a customer environment and you’re looking for a new challenge.
Whilst this is a temporary contract, there could be the potential for a permanent role later depending on the opportunities available, so it could be the start of a new career at Boots.

KEY RESPONSIBILITIES

As an important member of our Inbound Customer Service Team, you will be the friendly voice our customers rely on. You will also:

• Handle calls and emails from Boots customers
• Understand customer needs
• Help with queries about Boots.com, Advantage Card and Healthcare
• Help customers sign up for our services, ensuring they receive the best possible care.

These are the essential skills or experience needed to succeed in this role

• Available to start immediately
• Good communication skills
• Able to understand and address customer needs and challenges with compassion.
• Able to resolve customer queries.
• Comfortable working at pace
• Able to handle multiple tasks and stay organised in a busy customer environment.
• Comfortable using computer systems and new software