WELCOME TO BOSCH.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.
We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.

Job Description

• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Provide a value add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• In emergency situations you will correspond with rescue workers.
• Highlight and escalate issues as necessary.

QUALIFICATIONS

• Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.
• Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
• A passion for delivering first class customer service.
• Excellent verbal and written communication skills.
• Good social and interpersonal skills, personable with strong emotional intelligence.
• Good listening skills.
• Excellent problem solving skills.
• Quality focused with attention to detail.
• A warm, helpful and positive approach.
• Dynamic, proactive, confident, self-motivated and driven to succeed.
• Premium Brand Attitude.
• High affinity for a premium car manufacturer, automobile industry and future technologies.
• Technical understanding and proficient computer literacy.
• Interest in innovative communication media.
• Stress resistance in emergency situations.
• High degree of reliability, teamwork skills and flexibility.
• Able to respond to customers from different countries.
• Geographical and traffic regulation knowledge would be an advantage.
• Flexibility in hours of work/shift patterns.
  Additional Information

Please refer the Job description for details