Fantastic opportunity with one of Canada’s largest and top ranked Franchises!! JAN-PRO is experiencing tremendous growth within Alberta and across the country, facilitating the need for us to grow our Calgary based team! We are looking for a full time Customer Service Manager (“Brand Standards Consultant” in our lingo) that will play a vital role in our ability to accomplish our company Vision.
JAN-PRO hires self managed and highly motivated individuals (“Stakeholders” in our lingo) who live and breathe our shared company Vision. Our Stakeholders are empowered to use the tools and resources at their disposal to meet their own objectives and the company’s objectives. We offer flexibility, leading edge technology, a fun and sometimes frenetic work environment, strong benefits package, bonus structures and unlimited growth opportunities. Most importantly, we offer the opportunity to positively impact people’s lives! If that doesn’t motivate you to come to work everyday, then please stop reading this post now!

SKILLS, KNOWLEDGE AND ABILITIES WE’RE LOOKING FOR:

• Exceptional customer service skills and is dedicated to delivering outstanding customer experiences.
• Excellent written and oral communications skills in English language (being multi-lingual is certainly a benefit).
• Professional demeanour with ability to both work with others and assume leadership role.
• Willingness to adjust working schedule to meet our Certified Business Owners at their customer’s location to provide hands on development
• Experience with janitorial equipment in a commercial environment is a definite asset but not a necessity.
• Ability to manage teams of people in organized structures.
• Excellent problem solving skills.
• Good presentation skills.
• Proficiency with computers – particularly Word, Excel, Power Point, Outlook.
• College or University Degree is an asset.
• Desire to positively impact people’s lives
  JAN-PRO thanks you in advance for the interest in our growing organization. Have you read the entire ad?? Good – because here’s a hint for you - we want to know more about you than just your resume. We love informative Cover Letters – so tell us about you and your interest in our position. This shows us you’re truly interested and a fit with our culture - not just sending resume’s out. Thanks again for the interest in JAN-PRO and please note only those selected for interviews will be contacted.
  Job Types: Full-time, Permanent
  Pay: $60,000.00-$90,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Tuition reimbursement
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Be an ambassador for JAN-PRO by representing the company professionally at all times in front of customers, potential customers and our Certified Business Owners.
• Perform audits of our customer’s facilities, ensuring they receive top service levels as defined in their contract.
• Provide feedback on inspections to our Certified Business Owners, guiding them in areas where they can improve their service levels.
• Lead formal and on-site seminars for new Business Owners in our Certification Training Programs.
• Maintain and develop our vast network of Certified Business Owner’s, sharing best practices to enhance their skillset.
• Meet with new customers and Certified Business Owners to establish proper relationships and review services contracted
• Provide estimates and sign contracts for Special Service cleaning (hard floor care, carpet cleaning, windows, etc.) required by our customers.
• Ensures all WHMIS protocols, SDS and workplace health and safety regulations are observed by our Certified Business Owners and their employees.
• Investigate and provide same day resolution for any service deficiencies delivered by our Certified Business Owners.
• Maintain proper records for our company databases.