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Customer Service Advisor at British Council

Paris, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Microsoft Office, Attention To Detail, Fast Learner, CRM Systems, Call Management Systems, B2 English Proficiency, C2 French Proficiency

Industry

Non-profit Organizations

Description

Customer Engagement & Sales Support Act as the single point of contact for Teaching Centre customers, supporting them from first enquiry through to post-sale assistance. Maximise enrolments by identifying opportunities for cross-selling and upselling. Support registration events, level checks, parent meetings, and exam sessions in coordination with relevant teams. Confident user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Accuracy/attention to detail Fast learner and passion for customer service and sales Self-motivated with a results-driven approach Experience working with CRM & Call management systems One year of sales and/ or customer service experience B2 English proficiency (written and spoken) C2 French proficiency (written and spoken)

Responsibilities

Act as the single point of contact for Teaching Centre customers, supporting them from first enquiry through to post-sale assistance. Maximise enrolments by identifying opportunities for cross-selling and upselling.