JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our financial services. The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively.

SKILLS

• Previous experience in financial services is advantageous but not essential.
• Proficiency in Salesforce or similar CRM software is desirable.
• Exceptional verbal and written communication skills, with the ability to convey information clearly and concisely.
• Strong analytical skills to assess customer needs and provide tailored solutions.
• Ability to work well under pressure while maintaining a positive attitude.
• Excellent organisational skills with attention to detail.
  Join our team as a Customer Service Representative and contribute to creating outstanding experiences for our customers!
  Job Type: Full-time
  Pay: £29,000.00-£33,640.00 per year

Additional pay:

• Bonus scheme
• Quarterly bonus

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Profit sharing
• Sick pay
• Store discount
• Work from home

Work Location: Hybrid remote in Edinburgh EH5 1SG
Reference ID: R007404

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about financial services, products, and policies to assist customers in making informed decisions.
• Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
• Maintain accurate records of customer interactions and transactions using Salesforce.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Analyse customer feedback to identify trends and areas for improvement in service quality.
• Participate in training sessions to stay updated on new products, services, and procedures.