Customer Service Advisor- Business

at  Onecom

WHO WE ARE:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ABOUT THE ROLE:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor- Business. In this role, you will be the first point of contact for our business clients, providing exceptional service and support to meet their communication needs. If you are passionate about customer service and excel at solving problems, we want to hear from you!

KEY RESPONSIBILITIES:

• Provide first-class support to business clients through various communication channels.
• Resolve client queries efficiently and escalate issues when necessary.
• Maintain accurate client records and update CRM systems.
• Attend online meetings with potential and existing customers
• Stay informed about product updates, changes, and company policies.
• Coordinate with other departments to ensure seamless service delivery.
• Display a polite and professional telephone manner at all times.
• Managing relationships at all points up to Director level.
• Identify opportunities to enhance client experiences and report findings to management.