Vent-Axia, part of Volution Group plc, improves the indoor environment by providing ventilation solutions to our clients.

AS A CUSTOMER SERVICE ADVISOR, YOUR RESPONSIBILITIES WILL INCLUDE:

• To answer telephone calls and e-mails in a clear, confident and professional manner.
• To advise and select Vent-Axia products to meet our customers’ requirements.
• To escalate customer product issues to our Service Department as necessary.
• To assist with Technical Project Selections and Quotations.
• To help maintain and develop the Technical Support electronic product library resources.
• To provide technical and installation guidance to contractors and others for Vent-Axia products, and a willingness to learn about electrical wiring schematics, and to assist with wiring queries.
• To complete all relevant documentation and administration necessary to ensure the smooth running/working of the department as required.
• To establish and consolidate a good working relationship with internal and external sales personnel, together with other departments.
• To ensure you are technically aware and up-to-date with any new products and developments.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED:

• Product based Technical Sales & Support experience desirable, extensive training will be provided.
• Ideally telephone/call centre based, however Trade/Retail/Merchants shop floor/counter would be considered.
• Experience in selecting, supporting, troubleshooting, problem solving with complex products (the more technical the product, the better).