WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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In this role, you will be responsible for providing world-class customer support to customers all over the world, by responding to customer queries via email, phone, webchat and social media.
You will be answering a broad variety of queries about our exams, both for the candidates taking them and the exam centres running them, as well as participating in continuous improvement projects to enable us to provide an outstanding level of customer service.
You will be investigating and interrogating in-house systems, providing first-line technical support to customers using our websites and liaising with teams across the organisation to ensure requests are fulfilled, strictly adhering to fixed SLAs.
As a hybrid organisation, we expect a minimum of 2 days in the office per week. The team normally convene on a Tuesday which is a great opportunity to collaborate and maintain relationships. If you’re enthusiastic, friendly, passionate about customer service and wish to be part of a team where potential inspires progress, we want to hear from you!
If you don’t want to miss out, please review the job description attached at the bottom of the advert.