Customer Service Advisor at Capita Health Assessment Advisory Service

Cork, Munster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

29432.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Data entry, Microsoft suite, Excel, Attention to detail, Organizational skills, Relationship building, Problem solving, Professionalism

Industry

IT Services and IT Consulting

Description

🌍 Join Capita Ireland as a Customer Service Advisor – Hybrid Little Island!!! Capita Ireland is excited to welcome new Customer Service Advisors to our growing team! 💬 What You'll Do Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries. You’ll play a key role in delivering a positive, proactive service experience every time. 🕒 Your Schedule 💬Flexible shifts across Monday to Saturday (40 hours per week) Working hours between 8:00 AM and 8:00 PM (Rotational): 08:00 – 16:30 09:00 - 17:30 10:00 - 18:30 11:30 - 20:00 🚀 Start: 27 April 2026 Job title: Customer Service Advisor Job Description: What’s in it for you? You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. € 29 432,00 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit – giving you access to lifestyle savings, & discounts Eyecare vouchers for eye examinations and funds towards glasses if required. Capita pension scheme Employee Assistance Programme life Assurance Benefit cycle2work scheme….and plenty more What you’ll be doing: Handle a high volumes of customer queries telephonically, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers. Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we’re looking for: Previous experience working in a customer service role. High levels of attention to detail Strong communication skills and the ability to build rapport with all callers Excellent organisational skills The ability to work to stringent customer service SLA’s and KPI’s Demonstrating confidence and clear levels of communication. Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel. Displaying proactive attributes and career aspirations. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application and complete our screening process so that we can find out more about you. #jobs Location: Little Island , Ireland Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Responsibilities

Handle high volumes of customer queries telephonically while maintaining a positive and professional service experience. Ensure service delivery targets are met and accurately record all interactions within the company systems.