Customer Service Advisor - Casual at Dyson

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Technical Support, Data Entry, Administration, Interpersonal Skills, Communication, Problem Solving, Product Demonstration, CRM Systems, Cash Handling, EFTPOS, Upselling, Product Knowledge, Team Collaboration, Time Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About Us Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore. Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres and Experience Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines. Our Customer Service team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service technicians can’t fix. Our Customer Service Advisors obsess over the customer experience and strive every day to create an extraordinary. About the Role Located in our Mount Ommaney Service Centre, our Customer Service Advisors are enthusiastic brand ambassadors, providing the ultimate customer experience through handling calls from customers with after-sales support queries, answering technical questions about machines and cross-selling Dyson products and services to existing owners. As the face of Dyson, you will play a key role in driving the Dyson passion and generating excitement around our products. Main responsibilities include but not limited to:- Deliver a positive customer experience that exceeds customer expectations in an effective and timely manner Take ownership and troubleshoot customer issues, aiming for a first touch resolution Perform hands on technical diagnostics and provide a resolution where applicable Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services Carry out product demonstrations where required Advise customers of repair quotes both over the phone and over the counter Maintain customer account information in an accurate manner via our CRM system Process shipping labels and dispatch customers machines using courier service Process payments via cash, credit card or cheque and complete end of day balance Record and complete tracking of all interactions with customers in a computerised database Respond to email requests for information from managers and others within the business File invoices and other office administrative duties as needed Keep the showroom or display area neat, clean and tidy Upsell products if required to ensure the customer has the best Dyson product for them. Educate customers on all Dyson products that are available for purchase Ensure stock on display is in working order About You To be successful in this role, you will have a keen interest in technology with the ability to communicate how machines work differently. You’re confident in your approach, a collaborative team player who is passionate about delivering an exceptional and memorable customer service experience. Previous skills & experience:- Previous work experience within customer service and/or sales Experience with data entry or administration with an understanding of Excel and CRM systems preferred Previous experience handling cash, EFTPOS and credit card facilities Strong interpersonal skills with an ability to communicate complex information simply Ability to push, pull and lift 12kgs Benefits Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities. At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers. We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day. #LI-VG1 Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Responsibilities

Customer Service Advisors provide after-sales support and technical assistance to customers, ensuring a positive experience. They also handle product demonstrations and cross-sell Dyson products and services.