Customer Service Advisor - Chester Support Centre at Marks & Spencer

Chester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem solving, Data entry, Telephone support, Email support, Web chat, Relationship building, Active listening, Conflict resolution, Digital literacy, Collaboration

Industry

Retail

Description

What you’ll do: Your key accountabilities will include: * Working with a team of experts, collaborating closely with our stores, suppliers and wider business teams to resolve complex queries and complaints, with the freedom and support to do the right thing. * Providing accurate data, giving insight into the reasons for customer contact – this is instrumental in helping to influence business decisions * Delivering outstanding quality standards when communicating with customers * Working collaboratively to support customers, stores, outsourced operations, and all areas of the M&S business - acting as a role model for service * Keeping your promise to the customer every time, with a goal of first-time resolution. Responding to customer queries through different channels such as telephone, e-mail and web chat * Identifying potentially brand damaging situations and ensuring that relevant departments/individuals are engaged and consulted until issues are resolved. Who you are: Your skills and experience will include: * Strong written & verbal communication skills * Experience working with customers, within any industry, with the ability to manage difficult conversations if required * Digitally savvy and curious to learn more * A can do attitude, and give anything a go * A good listener who is passionate about helping others Everyone’s welcome: We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Responsibilities

You will resolve complex customer queries and complaints across multiple channels including telephone, email, and web chat. Additionally, you will provide data insights to influence business decisions and act as a brand ambassador for M&S.