JOIN AS CUSTOMER SERVICE ADVISOR - CLAIMS TEAM BURNLEY AT 24|7 HOME RESCUE!

Are you a confident communicator with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? Join 24|7 Home Rescue, one of the UK’s leading home emergency specialists, as an Customer Service Advisor.
We’re growing rapidly and are looking for talented, empathetic individuals to be the first point of contact when things go wrong in our customers’ homes – from boiler breakdowns to burst pipes and everything in between.

ABOUT US:

At 24|7 Home Rescue, we provide emergency breakdown cover and insurance for millions of UK households. We’re proud of our responsive, customer-first approach, and our commitment to delivering help when it’s needed most. Be part of a company that’s growing, evolving, and values its people.

• Answering inbound calls and handling new emergency claims with urgency and care
• Logging accurate details of the incident using internal systems
• Verifying policy coverage and providing clear updates to customers
• Coordinating callouts with our nationwide network of engineers and contractors
• Managing customer expectations with empathy and professionalism
• Escalating high-risk or vulnerable cases where appropriate
• Delivering excellent customer service, every time