Customer Service Advisor at CNX

Accra, Greater Accra Region, Ghana -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Empathy, Problem Solving, Attention to Detail, Multitasking, Adaptability, Teamwork, Computer Proficiency, Professionalism, Reliability, Patience, Rapport Building, Call Tracking, Client Knowledge, Service Delivery

Industry

IT Services and IT Consulting

Description

Job Title: Customer Service Advisor Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile Education: High school diploma or higher; 3–6 months of relevant experience preferred. Language Skills: Strong verbal and written communication skills in English (minimum B2 level). Technical Skills: Proficient in navigating computer systems and common PC applications. Soft Skills: Courteous with a strong customer service mindset. Reliable with a keen eye for detail. Demonstrates patience and professionalism in customer interactions. Strong ability to multitask and adapt quickly to changing priorities. Tolerance for repetitive tasks in a high-volume environment. Ability to work independently as well as collaboratively within a team Availability: Willingness to work on a rotational schedule, including evenings, weekends, and holidays. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: GHA Accra - No 18, Castle road North Ridge Language Requirements: Time Type: Full time2025-04-30 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

The Customer Service Advisor provides support and resolution for routine customer issues via calls and the Internet. They ensure service meets contractual KPIs and maintain accurate records of customer interactions.